Client Services

Accessible Printing manages your outsourced program with intense focus on performance metrics, consistent adherence to policies and procedures, and a relentless commitment to exceeding your expectations.

At the outset of a relationship with your organization, Accessible Printing assigns a dedicated transition team of professionals to capture all processes and requirements and fully document implementation details.

One of Accessible Printing's competitive advantages over any of its rivals is that Accessible Printing maintains client liaison through its Canadian industry professionals. We will also ensure that our project managers participate actively in our client-driven activities. Our project team meets regularly with our clients via conference calls and focus groups throughout implementation and after the program is stabilized.

The Client Service Manager

Accessible Printing Canada-based client service manager is assigned to provide management of every aspect of a client program. This person is essentially the team captain or quarterback. Your client service manager outlines and flo ws all program parameters and tasks, coordinates and consults on training material, provides oversight of all information technology and database management functions.

Your client service manager ensures that all aspects of a project run flawlessly, including reporting, file transmissions, monitoring, and complete adherence to client specifications, requirements and performance goals. In addition to this support, your client service manager evaluates and analyzes project statistics and schedules.

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